Then it parses the XML into a logentry that can be used either itself or summarized for further reporting. I've created an EWS script for doing this that firstly enumerates all the conversation history items for a particular time frame, then gets the above conversation XML for each conversation thread (this requires a second request to Exchange because of the size of the property). If you access the conversation history folder via outlook and right click - properties - autoarchive it is possible to auto archive these messages locally with whatever frequency you like without the need to programmatically do anything yourself. This could be especially useful at the moment if you want to start measuring more accurately the engagement across Skype vs Teams (in regards to IM anyway). If however we take advantage of a Mailbox API like EWS or the Graph API and delve into the above information you can start to produce some more useful statistical reporting about your IM traffic. While Instant Messaging hasn't been around as long as Email the statistics and Reporting on its usage even from third party vendors is pretty underwhelming as the data made available for reporting is limited.
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